Terms of Sale and Privacy Policy


Owner of webshop Ra Sun (from here on out Webshop) is Ra Sun OÜ (registration code 11973272), with address Tehnika 123-4, 10139, Tallinn.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.


The prices of the products sold in the online store are indicated next to the products. Shipping costs are covered by Ra Sun OÜ, no fees for shipping will be added to the final purchase amount.


All prices are in Euros (€).


Product information is provided immediately adjacent to the product in the online store.

Placing an order

Before adding an item to cart, desired cover material for a product has to be chosen. Sample photos of each cover material are displayed in a gallery below the product (color and texture might look different from actual color or texture). Add the desired products to your shopping basket to order them.


Fill in all of the required fields and choose the most suitable shipping method to complete the order.


The total cost is then displayed on the screen.

This can be paid securely via the following payment methods provided by

Maksekeskus AS

:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
  • Visa / MasterCard credit card payments
  • Pay later solutions: Liisi ID

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.


If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: Estonia


Ra Sun OÜ will bear all the shipping costs.

All products are made to order. Product will be produced within 2-4 weeks from placing the order and will be delivered within 1 week after completion within Tallinn and 2 weeks within the rest of Estonia.


Products can be picked up free of charge by the customer on address Luise 36/Koidu 46 on weekdays from 10am until 4 pm.

Guarantee


Guarantee is valid from the moment of receiving the item. For Ra Sun furniture’s upholstery, padding and external wooden parts the guarantee is 2 years and 10 years for the inner construction of the furniture item.


Guarantee is valid when product is being used in normal home conditions. Guarantee does not apply to:


-Normal wear and tear


-Normal color changes


-When the furniture item is being used in public spaces, retail spaces and offices


Guarantee becomes invalid when:


-Product is damaged during installation or transportation process (unless done by carrier company provided by Ra Sun OÜ)


-Product has been used for other purposes


-Product has been damaged by reasons unrelated to the manufacturing process such as: cover material becoming dirty, damages to the products construction and cover material caused by careless handling, damages caused by storing the product in unfavorable environments, damages caused by overloading the product



Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.


To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address info@rasun.ee within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.


The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.


The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@rasun.ee. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods.


If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.


The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.


If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union